The Effects of Emotional Labor on Performance - 1538 Words

Introduction Emotional Labor (EL) is defined â€Å"as managing emotions through surface or deep acting by following organizational display rules in return for a wage.† (Hochschild 1983). Task performance and strategy is increased through EL and it has impact on administration of service. Strategies displayed by frontline staffs in service roles may increase bad outcomes by activating negative idea like emotive dissonance and self-alienation. Despite its negative effect EL contributes to the job description of frontline employees (e.g., Brotheridge and Grandey, 2002; Johnson et al., 2007; Montgomery et al., 2006. Workers performance can be increase through indentifying factors that help the EL channels. People lean to show right behavior in†¦show more content†¦Emotional intelligence has the potential to direct customer response towards service breakdown even encouraging the ability to cop up with workplace-related pressure (Ashkanasy et al., 2003; Douglas et al., 2004; Gabbott et al., 2011). The four structural levels of emotional intelligence as suggested by Mayer et al. (2001) are the emotional perception that is the potential to recognize and state feelings, and to identify the look of different emotions. The second level is emotional assimilation this include feeling-oriented idea by showing interest towards; useful information. The third level, emotional understanding includes the skill to recognize and be known with emotions and emotional change, for example, the change from sad to happy, and the potential to understand complex emotions. The last level is emotions management this means that the potential to welcome feelings, to involve or remove from a feeling, to observe feelings and controlling them by removing bad feelings and increasing the good ones. Emotions can only continue successfully in situations where the study is correct, hence enabling the imitation to be in line with the situation. 5. MethodShow MoreRelatedSES As A Moderator Essay1223 Words   |  5 PagesSES as a moderator Prior research on the effects of one’s SES on one’s well-being is well-established. A meta-analysis by Pinquart and Sà ¶rensen (2000) indicated that SES was associated with one’s subjective well-being. The rapid growth of economy has been leading to various forms of inequality. Income and welfare inequality has led to dissatisfaction, and many low SES working populations have stood out for various reasons, and mainly for increasing working conditions and benefits. 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Lashley hypothetically claimed that the positive feeling that is controlled by the authorized employee will support in creating positive feelings in personnel where this could most likely propose some help to personnel, particularlyRead MoreThe Effects Of Emotions On The Workplace Essay1465 Words   |  6 Pagesinconsequential in the work life. However, recent studies have highlighted the importance of emotions within an organization and how they can positively or negatively affect individuals. Components of emotions, such as emotional labor, affective events theory (AET), and emotional intelligence (EI) will be discussed in further detail in efforts to support the evidence that emotions are relevant in the workplace. An emotion can be defined as a brief, but intense reaction to an event that can causeRead MoreThe Concept Of Anti Charismatic Leadership1341 Words   |  6 Pagesquestion remains how long-lasting those extreme results are going to be† (p. 164). 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This mayRead MoreSelf Doubt And Well Being At Work1201 Words   |  5 Pagesto be positively correlated with social anxiety and defensive pessimism, and negatively related to sel f-esteem (Oleson, Poehlmann, Yost, Lynch Arkin. 2000). With the emerging interests in self-doubt, researchers have also been investigating the effects of self-doubt on ones’ well-being. A prior research by Carroll, Arkin and Shade (2011) indicates that self-doubt negatively predicts career potential test score. Therefore, self-doubt might potentially lead to negative work outcomes. Self-doubt refers

How Does Jasper Fforde s The Eyre Affair Testify

How does Jasper Fforde’s The Eyre Affair testify to the importance of reading in the formation of one’s self-identity? Many aspects contribute to the formation of a person’s self-identity. Whether it be their surroundings, their culture, their language, or even other’s personal identities, they all shape one’s perception of the world, the self-imposed rules surrounding them, and where they believe they belong within it. This world is encompassed with stories, and they contribute to the fabrication of everything ever known. It is these stories and histories that surround all things that play a comprehensive role in the formation of one’s identity. Jasper Fforde, in his novel The Eyre Affair, demonstrates and testifies to this through both†¦show more content†¦The effect and influence that Brontà «Ã¢â‚¬â„¢s Jane Eyre has on its audience is profound, and this is emulated in Thursday. It is evident early in the text that Thursdayâ€℠¢s childhood experiences and exposure with the characters and universe of Jane Eyre has caused her to, somewhat subconsciously, embody the character of Jane that she discovered within the pages of the novel. Thursday’s self-identity is molded and formed so much by the novel that the character of Thursday herself, can be almost directly transposed with Jane. Through the author’s use of intertextuality, Fforde is able to depict what would be perceived as a modern day, contemporary Jane Eyre, through the character of Thursday Next. Within the first exposure that Thursday directly has to the story of Jane Eyre, the effect of Brontà «Ã¢â‚¬â„¢s protagonist on the nine-year-old Thursday is unmistakable. Immediately, Thursday sees herself in the character and her beliefs surrounding her own self-image are visible, saying she â€Å"had realised not long ago that [she]. . . was no beauty. . . and had seen how the more attractive children gained favour more easily.† (Ffor de 66), however, she finds somewhat of a role model within Jane Eyre, expressing that â€Å"in that young woman I could see how those principles could be inverted. I felt myself stand more upright and clench my jaw in subconscious mimicry of her pose.† (Fforde 66). This mimicry of Jane Eyre, even through the subtlety of the apery of her pose,

Marvin Free Essays

Use Case Narratives (UCN) I. Identification Summary Title: Automated Teller Machine (ATM) Account in Metro Bank Summary: This use case narrates the steps to acquire a new ATM account in service of Metro Bank. Actors: 1. We will write a custom essay sample on Marvin or any similar topic only for you Order Now Customer – Person to acquire an ATM account. 2. Teller – Verify and approve the requirements of the Customer 3. Metro Bank Banking System – register Customers Information to the data base Creation Date: March 14 2013Date of Update: Version: v1. 0Person in Charge: Elias Maglalang Marvin Luzon II. Flow of Events Preconditions: 1. The Teller is Identified by the Metro Bank Banking System and gaining authorization to register a new Customer Data into the data base 2. The Customer must have the required documents (2 government issued IDs, Proof of Billing and Depository Money) to apply for a new ATM account. PostConditions: 1. Customer Information recorded in the Metro Bank Banking System’s Data Base. 2. Monetary Assets acquired by the teller. 3. Customer Receives the ATM card including a piece of paper containing instruction regarding changing of pin number. 4. Customer signs the logbook for proof of receiving the ATM. Main Success Scenario: 1. Customer arrives at the bank and approaches the new account section. 2. Teller provides customer with documents to be filled up. 3. Customer submits filled up documents along with requirements. 4. Teller accesses the Metro Bank banking system. 5. Teller records documents and piles up all the requirements. 6. Teller processes the filing of the documents. 7. Teller receives the Monetary Assets of the customer. 8. Customer receives ATM including the instruction regarding changing of pin number. 9. Customer signs the logbook for proof of receiving the ATM. 10. Use case successfully ends III. Alternative Sequences IV. Error Sequences How to cite Marvin, Essay examples